Terms & Conditions

Terms and Conditions

General provisions

These Terms and Conditions (hereinafter referred to as "T&C") regulate the relations between the contracting parties, where on one side is the company Happy Label, s.r.o, with registered office at Rooseveltova 166/10, Praha 6 - Bubeneč, Postal Code: 160 00, Czech Republic, ID No.: 04402804 VAT No.: CZ 04402804, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 108375 as the Seller (hereinafter referred to as the "Seller") and on the other side is the Buyer (hereinafter referred to as the "Buyer"), negotiated through the online store at the Internet address www.happylabel.cz or through its operation.

The Seller is the operator of the online shop at the internet address www.happylabel.cz (hereinafter referred to as the "Online Shop").

All legal relations concluded through the Online Shop or through its operation, unless expressly agreed otherwise, shall be governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended, and Act No. 634/1992 Coll., on Consumer Protection, as amended.

"Consumer Buyer" - is any person who, outside the scope of his business activity or the scope of his independent exercise of his profession, concludes a contract with an entrepreneur or otherwise deals with him.

"Non-consumer buyer" - a buyer who is not a consumer is an entrepreneur. Any person who enters into contracts in connection with his own business, manufacturing or similar activity or in the independent exercise of his profession, or who acts in the name of or on behalf of an entrepreneur, shall also be deemed to be an entrepreneur.

Pre-contractual communication

The Seller informs the Consumer Buyer that:

The cost of the means of distance communication does not differ from the base rate that the Buying Consumer has negotiated with their provider;

The Seller requires payment of the purchase price prior to the Buyer's acceptance of the performance (goods or services), except where expressly stated otherwise (e.g. in the case of delivery and payment of goods by cash on delivery);

The Seller does not enter into contracts through the Online Shop, the subject of which is repeated performance;

The prices of goods and services are quoted on the Internet Shop website inclusive of VAT, including any charges provided for by law, but the cost of delivery of goods or services varies according to the chosen method and provider of transport and the method of payment of the purchase price by the Buyer;

A Buyer who is a consumer shall have the right to withdraw from the Contract without giving any reason (unless otherwise stated in clause x, below) within a period of fourteen (14) days, which shall run if:

a contract of sale, from the date of receipt of the goods;

a contract involving several types of goods or the delivery of several parts, from the date of receipt of the last delivery of the goods;

whereby such withdrawal must be sent to the Seller's registered office address indicated above, or may use the withdrawal form attached as Annex 2 to these Terms and Conditions. The Seller expressly points out that the goods sold by the Seller are usually goods that have been customized according to the consumer's wishes or for his/her person (e.g. individually customized printing), in which case the purchase contract cannot be withdrawn;

In the event that the Buyer withdraws from the contract under the preceding paragraph, the Seller shall return the funds received from the Buyer (except for the amount representing the additional costs of delivery of the goods incurred as a result of the Buyer's chosen method of delivery of the goods, which is different from the cheapest method of standard delivery of goods offered by the Seller) within 14 days of withdrawal from the contract by the Buyer, and in the same way as the Seller received them from the Buyer, unless the Buyer expressly states otherwise. The Seller shall also be entitled to return the performance provided by the Buyer already upon return of the goods by the Buyer or in another manner, provided that the Buyer agrees and does not incur additional costs in connection therewith. If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the received funds to the Buyer before the Buyer returns the goods to him or proves that he has sent the goods to the Seller;

The Buyer shall be obliged to pay a proportionate part of the price in the event of withdrawal from a contract the subject of which is the provision of services and the performance of which has already begun;

In the event that the returned goods are damaged, even partially, the Seller may exercise his right to compensation for damages against the Buyer and set off his claim against the returned purchase price. In such a case, the Seller is obliged to prove the damage and its financial value to the Buyer. In such case, the Seller shall reimburse the Buyer the purchase price less his set-off claim for damages;

In the event of withdrawal from the contract, the Buyer shall bear the costs of returning the goods if they cannot be returned by the usual postal route due to their nature;

The Buyer, who is a consumer, does not have the right to withdraw from the contract:

on the delivery of goods which have been customised to the consumer's wishes or for his person (e.g. by individually customised printing);

the provision of services which the Seller has performed with the prior express consent of the Consumer Buyer before the expiry of the withdrawal period;

the supply of perishable goods, as well as goods which have been irreversibly mixed with other goods after delivery (e.g. by irreversible gluing or ironing);

An indication of the existence, method and conditions for the out-of-court settlement of consumer complaints, including whether a complaint may be referred to a supervisory or state surveillance authority:

out-of-court dispute resolution, in particular through (i) mediation or (ii) arbitration; dispute resolution in the above-mentioned way is based on the voluntary participation of both parties, objectivity and impartiality of the proceedings;

the Czech Trade Inspection Authority is the supervisory and controlling body of the state administration. The Czech Trade Inspection Authority inspects and supervises legal and natural persons selling or supplying products and goods on the internal market, providing services or carrying out other similar activities on the internal market, providing consumer credit or operating a marketplace (marketplace), unless this supervision is carried out by another administrative authority pursuant to special legislation (for more details, see Act No 64/1986 Coll., on the Czech Trade Inspection Authority, as amended);

The designation of services and goods, their price, method of payment and delivery and delivery costs are described in detail to the Buyer via the Online Shop directly during the ordering process;

Information about the Seller, information about rights arising from defective performance and warranty, information about the duration of the obligation and the conditions for its termination are contained in these Terms and Conditions;

Information on the individual technical steps leading to the conclusion of the contract is described in detail for the Buyer via the Online Shop directly during the ordering process;

Before completing the order, the Buyer always has the possibility to go back one step and correct an error made during the order, in particular to adjust the quantity of the ordered goods or to add another product. The entire order will then be automatically updated;

The concluded contract is archived by the Seller for the purpose of its successful execution and is not accessible to third parties not involved.

Order and its processing; formation of the contract

By correctly completing and submitting the order and checking the consent to these Terms and Conditions via the Online Shop, the Buyer Consumer accepts the Seller's offer and the Purchase Contract is formed. The Buyer will be informed of the acceptance of the order in the system, provided that the e-mail address is entered correctly, by a confirmation e-mail. This confirmation will be accompanied by a link to the current version of the PO, including the Seller's Complaints Policy.

If the confirmation email with a copy of the order does not arrive, the Buyer should contact the Seller either by phone or by email, as their email address was probably entered incorrectly in the order and they need to re-order the goods.

By completing and submitting the order and checking the consent to these Terms and Conditions via the Online Shop, the Buyer, who is not a consumer, sends the Seller a proposal for the conclusion of a purchase contract (offer). The Purchase Contract itself is concluded at the moment of delivery of the express acceptance of such proposal (offer) by the Seller to the Buyer.

The resulting contract (including the agreed price) may only be amended or cancelled by agreement of both parties, for legal reasons or in accordance with these T&C.

In the event of any ambiguity in the order, the Seller has the right to contact the Buyer using the details provided by the Buyer. If it is not possible to contact the Buyer by phone or email specified in the order because the data is incorrect, or if the Buyer does not correct the required data even after notification by the Seller, the Seller has the right to withdraw from the contract. The Seller shall notify the Buyer of such withdrawal, including the reasons for such withdrawal, by means of the data provided by the Buyer (irrespective of its accuracy).

Purchase price

The Purchase Price is contractual and its amount is published by the Seller on the Internet Shop. The Purchase Price is stated inclusive of VAT and also inclusive of all charges provided for by law. The cost of delivery of goods or services varies according to the method and provider of transport chosen and the method of payment of the price by the Buyer.

By submitting an order together with confirmation of acceptance of these terms and conditions, the Buyer agrees to the amount of the purchase price, which will become part of the contract upon its conclusion.

In the event that the contract has already been concluded and it has not yet been fulfilled by both contracting parties, the Seller is obliged to inform the Buyer if the purchase price of the goods is increased for reasons not on the Seller's side. If the Buyer does not accept the increase in the purchase price, the Buyer is entitled to withdraw from the contract without giving reasons.

The Seller is entitled to withdraw from the contract or part of it in the event that the amount of the purchase price from the manufacturer/subcontractor of the goods or the cost of execution or delivery of the order has changed significantly and the Buyer does not accept the change in price and has not withdrawn from the contract within 14 days within the meaning of paragraph 4.3 of these OP.

            In the event that a situation under this paragraph of the OP has arisen, the Seller shall immediately contact the Buyer in order to agree on further action. If the Buyer has already paid part or all of the purchase price, it will be transferred back to his account or in another form chosen by him, if it does not burden the Seller too much, as soon as possible, but no later than within 10 working days.

The goods shall be the property of the Seller until the Buyer has paid in full (in the case of non-cash payments, payment shall be deemed to have been made when the Seller is credited with the amount).

Methods and conditions of payment of the purchase price

The Buyer has a choice of the following payment types, subject to the conditions set out below:

Cash on delivery - payment upon delivery of the goods by courier/postal service to the billing or delivery address specified in the order. In the event that the sum of ordered, not yet paid goods for one Buyer exceeds the amount of 5.000,- CZK, the Seller requires the Buyer to partially pay the purchase price of the goods on an advance invoice in the amount of 50% of the total price of the ordered goods.

For this purpose, the Buyer will be contacted by an employee of the Seller, who will give him all the details and send him an advance invoice.

Account transfer - when paying by account transfer, the Buyer will be informed in writing or by telephone about the status of the order (see Article 3 of these OP) and will be provided with all the necessary details for the transfer of the purchase price amount to the Seller's account. After the amount has been credited to the Seller's account, the goods will be sent immediately to the billing or delivery address specified in the order.

In cash - takes place at the Seller's place of business upon personal receipt of the goods at Rooseveltova 166/10, Prague 6 - Bubeneč, Postal Code: 160 00 Czech Republic.

By credit card - the terms and conditions of payment by credit card are communicated to the Buyer via the Internet shop portal directly during the ordering process. If the Buyer does not receive a confirmation e-mail within 30 minutes after ordering (usually it arrives immediately), the e-mail was probably entered incorrectly in the order and the goods need to be ordered again (any apparent duplicate orders will be ignored by the Seller).

Terms of delivery

The delivery date depends on the type of goods. For goods that are in stock, dispatch takes place on the same or next working day. Delivery times for products on order are 7 to 10 days (in exceptional cases 30 days). The exact delivery date will be specified to the Buyer by telephone or in writing upon request.

The place of collection is determined on the basis of the Buyer's order.

If the Seller is to ship the goods to the Buyer according to the Buyer's order, the moment when the goods are handed over to the Buyer by the carrier shall be deemed to be the fulfilment of the contract towards the Buyer-consumer. In the case of a Buyer who is not a consumer, the moment when the goods are handed over by the Seller to the carrier shall be deemed to be performance of the contract.

Transportation to the destination address is provided by the Seller. The shipment of goods always includes a tax document.

The Seller shall transport the goods throughout the Czech Republic and Slovakia via postal service providers. The cost of delivery of the goods is determined according to the order and the chosen method of delivery and payment. The Buyer chooses the specific method of delivery when creating his/her order through the Online Shop.

When re-sending shipments due to non-receipt of the shipment, the Buyer will be charged the same postage as stated in his order, unless otherwise agreed by both parties. The Seller shall be entitled to wait to resend the shipment until the recharged postage has been paid by the Buyer.

Information on carrier services (for information only):

Delivery from ČESKÉ POŠTA is according to its valid terms and conditions usually within the second day after the Seller sends the goods (weight of the shipment up to 5kg).

Delivery from the freight forwarding company is according to their valid terms and conditions usually within the second day between 8:00 - 18:00 hours after the Seller sends the goods; to Slovakia within the third day after the Seller sends the goods (up to 5kg freight forwarding PPL, over 5kg and oversized packages DHL or TOPTRANS).

In the event that the goods ordered by the Buyer are not currently in stock, or it is not possible to meet the delivery date communicated to the Buyer, the Buyer will be informed of this fact by e-mail. In this case, the Buyer is entitled to withdraw from the contract within 24 hours from the delivery of the information e-mail (either by e-mail or by phone - if the name, e-mail address and description of the goods in respect of which the Buyer withdraws from the contract).

If the delivery date of the goods does not deviate by more than 15 days and the Buyer has not withdrawn from the contract in accordance with the previous paragraph of these OP, the purchase contract is concluded with a new delivery date.

If the goods are out of stock, the delivery date is longer than 15 days and you have not expressly agreed to the new delivery date, then the purchase contract is cancelled from the outset and a new order must be sent.

The price of shipping is indicated on the Internet shop. By sending the order together with the acknowledgement of these terms and conditions, the Buyer agrees to the amount of the shipping price, which becomes part of the contract after its conclusion.

Withdrawal from the purchase contract

The Buyer is entitled to withdraw from the contract under the following conditions:

The Buyer, who is a consumer, is entitled to withdraw from the Contract without giving any reason (unless otherwise stated in clause vi, below), within a period of fourteen (14) days, which shall run if:

a contract of sale, from the date of receipt of the goods;

a contract involving several types of goods or the delivery of several parts, from the date of receipt of the last delivery of the goods;

whereby such withdrawal must be sent to the Seller's registered office address indicated above, or may use the withdrawal form attached as Annex 2 to these Terms and Conditions;

In the event that the Buyer withdraws from the Contract pursuant to the preceding clause, the Seller shall return the funds received from the Buyer (except for the amount representing the additional costs of delivery of the goods incurred as a result of the Buyer's chosen method of delivery of the goods, which is different from the cheapest method of standard delivery of the goods offered by the Seller) within 14 days of the Buyer's withdrawal from the Contract, in the same manner as the Seller received them from the Buyer, unless the Buyer expressly states otherwise. The Seller shall also be entitled to return the performance provided by the Buyer already upon return of the goods by the Buyer or in another manner, provided that the Buyer agrees and does not incur additional costs in connection therewith. If the Buyer withdraws from the Purchase Contract, the Seller is not obliged to return the received funds to the Buyer before the Buyer returns the goods to the Seller or proves that he has sent the goods to the Seller;

The Buyer shall be obliged to pay a pro rata part of the price in the event of withdrawal from the Contract, the subject of which is the provision of services and the performance of which has already begun;

In the event that the returned goods are damaged, even partially, the Seller may exercise his right to compensation for damages against the Buyer and set off his claim against the returned purchase price. In such a case, the Seller is obliged to prove the damage and its financial value to the Buyer. In such case, the Seller shall reimburse the Buyer the purchase price less his set-off claim for damages;

In the event of withdrawal from the contract, the Buyer shall bear the costs of returning the goods if they cannot be returned by the usual postal route due to their nature;

 

The Buyer is also entitled to withdraw from the contract in the event of an increase in the purchase price within the meaning of paragraph 4.3 of these OP or in the event of an increase in the delivery time of the goods within the meaning of Article 6 of these OP.

The Buyer, who is a consumer, does not have the right to withdraw from the contract:

o delivery of goods which have been customised to the consumer's wishes or for his/her person (e.g. by individually customised printing);

the provision of services which the Seller has performed with the prior express consent of the Consumer Buyer before the expiry of the withdrawal period;

the supply of perishable goods, as well as goods which have been irreversibly mixed with other goods after delivery (e.g. by irreversible gluing or ironing);

except in cases where, for reasons not attributable to the Seller, there is an increase in the purchase price within the meaning of paragraph 4.3 hereof, or in the case of an increase in the delivery time within the meaning of Article 6 hereof, and the Seller has not yet performed.

The Seller is entitled to withdraw from the contract or part of it in the case of an increase in the purchase price if the Buyer has not accepted the price change and has not withdrawn from the contract within 14 days within the meaning of paragraph 4.3 of these OP. The Seller is also entitled to withdraw from the contract if the goods are no longer manufactured or delivered and are not in stock.

            In the event that any situation under this paragraph of the OP has arisen, the Seller shall immediately contact the Buyer in order to agree on further action. If the Buyer has already paid part or all of the purchase price, it will be transferred back to his account or in another form chosen by him, if not too burdensome for the Seller, as soon as possible, but no later than within 10 working days.

Warranty and claims

The Terms and Conditions include the Complaints Policy, which is available in full on the Online Shop. The Complaints Policy is attached as Annex 1 to these Terms and Conditions.

Protection of personal data

All the Buyer's personal data obtained in connection with the contract are processed and stored in accordance with the relevant provisions of Act No. 101/2000 Coll., on the protection of personal data and on amendments to certain acts (hereinafter referred to as the "Personal Data Protection Act"). For the duration of the contractual relationship or prior to its conclusion, the Buyer's personal data is processed in accordance with the provisions of Section 5(2)(b) of the Personal Data Protection Act, i.e. processing necessary for the performance of the contract to which the Buyer is a party or for negotiations on the conclusion or amendment of the contract carried out at the proposal of the potential Buyer, for which the Buyer's consent is not required.

After the termination of the contractual relationship, the Seller processes and stores the Buyer's personal data (documents) in accordance with the provisions of Section 5(2)(b) of the Personal Data Protection Act, for the time necessary to comply with the Seller's legal obligations and for the purpose of any legal or other disputes, for which the Buyer's consent is also not required. The Seller declares that it will collect the personal data of the Buyer - natural person to the extent necessary for the fulfilment of the stated purpose and process them only in accordance with the purpose for which they were collected. Employees of the Seller or other natural persons who process personal data on the basis of a contract with the Seller are obliged to maintain confidentiality of personal data, even after termination of employment or work.

The Buyer - natural person expresses and provides consent according to the Personal Data Protection Act by checking the appropriate option when concluding the contract, that the Seller is entitled to collect and process his personal data for the purpose of market research (evaluation), buyer satisfaction survey, offering products and services, operating a customer portal, telephone contact and sending commercial communications and information materials on products and services related to the Seller. The personal data of the buyer - natural person means in particular name, surname, address, date of birth, contact details - in particular telephone and e-mail address, bank details and other possible data provided in the form when concluding the purchase contract. The Seller is entitled to process the personal data both automatically and manually by its own employees and processors (also in other countries within the EU). The protection of personal data of buyers - natural persons will be technically and organizationally secured in accordance with the Personal Data Protection Act. If a natural person purchaser requests information about the processing of his/her personal data, the Seller will provide him/her with this information without undue delay for a reasonable fee not exceeding the costs necessary to provide the information.

 

The Buyer - an individual who discovers or believes that the Seller or the processors are processing his/her personal data in violation of his/her protection of private and personal life or in violation of the Personal Data Protection Act, in particular if the personal data are inaccurate with respect to the purpose of their processing, may ask the Seller for an explanation or demand that the Seller or the processor remedy the situation. This consent is granted by the Buyer for the duration of the contract and ten years from the date of termination. Consent is given voluntarily and may be withdrawn at any time, free of charge, in writing at the address of the Seller specified in these Terms and Conditions. In this case, electronic form, in particular via the contact form on the Internet Shop, shall also be deemed to be written consent.

By ticking the appropriate option when concluding the contract, the Buyer agrees to the sending of addressed and individual notices, invoices, bills, messages, information, commercial communications, data relating to the Customer Portal, confirmation of delivery of messages, notices, reminders and other communications in relation to the contract and the supply of goods and related services in a form other than in writing, e.g. by e-mail, SMS, via the Customer Portal (e.g. by issuing to the Buyer's account). The Buyer may request in writing to be served again in writing and withdraw its consent.

Complaints policy

Appendix 1 of the Terms and Conditions

GENERAL PROVISIONS AND DEFINITION OF TERMS

The operator of the online shop - Happy Label, s.r.o., Rooseveltova 166/10, Prague 6 - Bubeneč, Postal Code: 160 00, Czech Republic, ID No.: 04402804 VAT No.: CZ 04402804, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 108375.

Internet shop - internet shop operated on the internet address www.happylabel.cz.

Registered office - Rooseveltova 166/10, Prague 6 - Bubeneč, Postal Code: 160 00 Czech Republic, tel.: +420 233 322 819, fax: +420 233 322 819, mobile: +420 720 395 958.

 

WARRANTY CONDITIONS

The Complaints Procedure is an integral part of the Seller's Terms and Conditions.

The rights and obligations of the contracting parties with regard to rights arising from defective performance are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of Act No. 89/2012 Coll., the Civil Code, as amended).

The Seller shall be liable to the Buyer Consumer that the goods are free from defects upon receipt. In particular, the Seller shall be liable to the Buying Consumer that at the time the Buying Consumer took delivery of the goods,

it has the characteristics agreed between the parties and, in the absence of agreement, those characteristics which the seller or the manufacturer described or which the Buyer expected in view of the nature of the goods and on the basis of the advertising carried out by them;

is fit for the purpose for which the seller states it is to be used or for which a thing of that kind is usually used;

corresponds in quality or workmanship to the agreed sample or specimen if the quality or workmanship was determined by reference to the agreed sample or specimen;

it is in the appropriate quantity, measure or weight; and

complies with the requirements of the legislation.

If the goods do not have the aforementioned characteristics, the Buying Consumer may also demand the delivery of a new item without defects, unless this is unreasonable in view of the nature of the defect, but if the defect concerns only a part of the goods, the Buying Consumer may only demand the replacement of the part; if this is not possible, he may withdraw from the contract. However, if this is disproportionate in view of the nature of the defect, in particular if the defect can be remedied without undue delay, the Buyer Consumer shall be entitled to have the defect remedied free of charge. The Buyer Consumer shall also have the right to delivery of a new item or replacement of a part in the case of a removable defect if he cannot use the item properly due to the recurrence of the defect after repair or due to a greater number of defects. In this case, the Buyer Consumer also has the right to withdraw from the contract.

If the Buyer Consumer does not withdraw from the contract or does not exercise the right to delivery of new goods without defects, replacement of parts or repair, he may demand a reasonable discount. The Buying Consumer is also entitled to a reasonable discount if the Seller is unable to deliver new goods without defects, to replace a part of the goods or to repair the goods, as well as if the Seller fails to remedy the defect within a reasonable time or if the remedy would cause significant difficulties for the Consumer.

The consumer purchaser is entitled to exercise the right to claim for a defect in the goods within twenty-four months of receipt of the goods. If a defect in the goods becomes apparent within six months of receipt by the Buyer Consumer, the goods shall be deemed to have been defective upon receipt, unless proven otherwise. In the case of the purchase of second-hand goods, the period for exercising rights under defective performance is 24 months. For a business buyer, the warranty period is twelve months.

The warranty period begins upon receipt of the goods by the Buyer. The warranty period shall be extended by the period during which the goods have been under repair. If the goods are replaced under warranty repair, the original warranty period continues.

The Buyer is not entitled to the right of defective performance if the Buyer knew before taking over the item that the item has a defect or if the Buyer caused the defect himself.

The consumer buyer is entitled to claim the right from a defect that occurs in consumer goods within twenty-four months of receipt. If the defect manifests itself within six months of receipt, the goods shall be deemed to have been defective at the time of receipt.

In the event that defects occur after the Buyer has taken delivery of the goods within the statutory warranty period, the Buyer may make a legitimate claim.

The claim may not be recognised as legitimate, in particular in the following cases:

receipt of a damaged shipment from the carrier - the purchaser (Buyer) should receive the shipment;

improper use of the goods;

failure to comply with the instructions laid down by the manufacturer or supplier;

improper installation, improper handling, improper operation, improper handling or neglect of the goods;

if the goods are damaged by the elements.

In the event that the goods are not in conformity with the contract of sale upon receipt by the Buyer (hereinafter referred to as "breach of contract"), the Buyer shall have the right to have the Seller restore the goods to a condition consistent with the contract of sale, free of charge and without undue delay, either by replacing the goods or by repairing them, as requested by the Buyer; if such procedure is not possible, the Buyer may demand a reasonable discount on the price of the goods or withdraw from the contract. This does not apply if the Buyer knew about the non-conformity with the purchase contract before taking over the goods or caused the non-conformity with the purchase contract himself. A conflict with the contract of sale which becomes apparent within six months of the date of receipt of the goods shall be deemed to have existed at the time of receipt, unless this is contradicted by the nature of the goods or the contrary is proven.

SETTLEMENT OF THE COMPLAINT

In the event that after the Buyer takes delivery of the goods, defects occur within the warranty period, the Buyer may address his/her complaint directly to our premises in Prague - Bubenč, Rooseveltova 166/10, postcode: 160 00, Czech Republic, to the sales department: e-mail: info@happylabel.cz, tel.: +420 233 322 819, fax: +420 233 322 819. The Buyer will then be informed about the progress of the complaint procedure.

 

The place of claim is only the premises of Happy Label, s.r.o., Rooseveltova 166/10, 160 00 Praha 6 - Bubeneč, Czech Republic.

At the request of the Consumer Buyer, the Seller is obliged to issue a document of purchase of goods or provision of services with the date of sale of goods or provision of services, what goods or services are concerned and at what price the goods were sold or services were provided, together with the identification data of the Seller containing the name and surname or name or business name or name of the Seller, its identification number.

The Seller shall, after due settlement of the claim, inform the Buyer of the manner in which the claim has been settled and invite the Buyer to take delivery of the repaired goods, if any.

 

The Seller shall decide on the complaint immediately, in complex cases within 30 calendar days. This time limit does not include the time reasonable according to the type of product or service required for a professional assessment of the defect. Complaints including defects shall be settled without undue delay, at the latest within 30 calendar days from the date of the complaint, unless the Seller and the Buyer agree otherwise. The 30-day deadline is not binding for the Buyer who is not a consumer.

The Seller shall issue the Buyer Consumer with a written confirmation of when the Buyer Consumer made the claim, what its content is and what method of its settlement is requested. In addition, the Seller shall issue to the Buyer Consumer a confirmation of the date and method of settlement of the claim, including confirmation of the repair and the duration of the repair. In the case of a rejected claim, the Seller shall issue the Buyer Consumer with a written justification for such rejection.

Sample withdrawal form

Annex 2 of the Terms and Conditions

(fill in this form and send it back only if you want to withdraw from the contract)

Notice of withdrawal

Addressee: Happy Label, s.r.o., Rooseveltova 166/10, 160 00 Prague 6 - Bubeneč, Czech Republic